Agents : Booking Terms & Conditions
Rates
  • The Retail Rates are per person in US$ based on two pax sharing a cabin.
  • The Retail Rates are based on known costs (including Fuel Costs and Governmental Taxes/fees) as for 01 April 2013.
  • The Cruises Retail Rates are guaranteed within the validity of the same but the company reserves the right to apply a surcharge (up to 30 days before the departure) in the sole case of an increase in Governmental Tax/Fees and/or Fuel Costs.
Booking Procedure
Option Terms

We can hold your reservation on option according to the following timeline.If the option request date is

  • More than 241 days before departure : 45 days
  • Between 240 and 121 days: 30 days
  • Between 120 and 61 days - 10 days
  • Between 60 and 10 days - 2 days
  • Between 10 and 0 days - 1 day

NOTE: Option deadline can only be extended upon special agreement.

Deposit

To secure the booking a 20% deposit is required within the option expiration date.

If payment is not received within the stated option deadline the cabins will be released.

In the only case a credit line or floating deposit has been agreed between our companies we require the reservation manager or whoever is responsible to sign on behalf of the company a letter of undertaking which guarantees all payments according to our booking policies.

Passengers Manifest

Final passengers list with Complete Names, Passport-Visa Number, DOB, Arrival Date in Myanmar and flight number should be sent not later than 7 days prior departure.

Cancellation Terms

The cancellation notice must be received in writing either by e-mail or fax. It will be effective on the date of receipt. Cancellation charges, per person, are based upon the date of cancellation:

  • Up to 91 days prior to departure: Deposit will be forfeited.
  • From 90-61: 30% of cruise fare
  • From 60-31: 50% of cruise fare
  • From 30 days to “no show” 100% of cruise fare
Payment Terms
  • Deposit: Refer to the “Booking Procedure” paragraph above.
  • Full Payment or Final Balance MUST be received via Credit Card, Bank Transfer or US$ cash within 30 days prior to departure unless otherwise agreed; payment failure may be treated as a cancellation and the cancellation charges apply.
Children Policy
RV PAUKAN 2007/ RV PAUKAN 2012/ RV PAUKAN 2014
  • Up to 2 years: Complimentary in the parent/guardian’s cabin.
  • 3-12 Years: if the child stays in the cabin with one of the parents/guardians 50% of the twin-sharing rate. Upon request we can provide an Extra Bed at US$ 90 net per bed/ night.
  • Suite rooms: Complimentary up to 12 years old (cot or extra bed is provided).
RV PAUKAN 1947(Formerly RV PANDAW 1947)
  • Up to 2 years: Complimentary in the parent/guardian’s cabin.
  • 3-12 Years: if the child stays in the bed with one of the parents/guardians 50% of the twin-sharing rate.Upon request we can provide an Extra Bed at US$ 90 net per bed/night.
Local Guide Policy
RV PAUKAN (1947)
  • We normally provide an English Speaking Guide. An additional “non-English” speaking guide is provided if more than 10 pax are speaking the same language.
  • Exclusive Tour Guide If a Grp/party wish to bring on board their own tour guide the following conditions applies Booking of up to 7 cabins: Full Rate * Booking of 8 cabins and above: Twin Rate applied for single use (subject to availability).
RV PAUKAN (2007)/ RV PAUKAN (2012) / RV PAUKAN 2014

There are Single Room for guides in the lower deck.

  • (a) Bookings of up to 7 cabins: US$100 per night
  • (b) Bookings of 8 cabins and above: Free of Charge.
NOTE: The accommodation is subject to availability and a ‘first comes, first serves” policy applied.

 

In case the guide rooms are not available we can accommodate the guide in a passenger cabin: Bookings up to 7 cabins: Normal Rate/ Bookings of 8 cabins and above): 50% off.
Tour Leader Policy
Applicable for Grp of 16 pax & above
RV PAUKAN (1947) / RV PAUKAN (2012) / RV PAUKAN 2014 GRP
  • Twin Rate applied for single use.
RV PAUKAN (2007) GRP
  • Free of Charge in Passenger Single Room (Lower Deck)
  • If another type of accommodation is required: Twin Rate applied for single use.
Additional Terms
Minimum Occupancy

For all departures should the occupancy be less than 10 passengers for Short Discovery Cruise and 12 passengers for Exploration and Discovery Cruises the Company reserves the right to cancel the cruise up to 60 days prior the departure date. A confirmation notice in writing will be released by the company to all booked clients and/or their agents within the deadline. In case of cancellation an alternative cruise will be offered and if not acceptable all down payments will be immediately refunded.

Operating Vessel

Paukan Cruises reserves the right at its sole option and discretion, without any liability for damages or refund, of any kind to arrange for substantially equivalent transportation by another vessel, whether belonging to the Company or not.

Excursions
Liability

Excursions might be operated by third parties. Paukan Cruises acts as coordinator, supervisor and agent only and is therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs.

Passenger Information

Information regarding “life on board” and safety procedures can in 4 languages is to download from our website or sent via e-mail upon request. We strongly recommend all agents and passengers to read it before travelling.

River Conditions Warning
  • The Irrawaddy and Chindwin rivers are subject to seasonal rises and falls of water level.
  • In the case of water levels being too high or low an alternative itinerary will be offered to Passenger.
  • Published itineraries are indication only and subject to sudden change. In such events alternative itineraries will be provided and we do our best to ensure that if a stop is missed we make up for it with another stop.
  • Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
  • The ship’s manager and captain are jointly responsible for passengers’ comfort and safety.
  • Passengers must accept their decisions and instructions.
Passenger Ticket Contract

Please download here.We strongly recommend all agents and passengers to read and print it together with cruise ticket.

Direct Bookers: Booking Terms & Conditions
Rates
  • Rates are per person in US$ based on two pax sharing a cabin.
  • Rates are based on known costs (including Fuel Costs and Governmental Taxes/fees) as for 01 April 2013.
  • Rates are guaranteed within the validity of the same but the company reserves the right to apply a surcharge (up to 30 days before the departure) in the sole case of an increase in Governmental Tax/Fees and/or Fuel Costs.
Booking Procedures

Deposit: To secure the reservation, 20% deposit (not refundable) is required upon reconfirmation. If the booking is made less than 61 days prior the departure we require to settle the full amount of the holiday price.

Cancellation Terms

The cancellation notice must be received by login to your booking or in writing by e-mai. It will be effective on the date of receipt. Cancellation charges, per person, are based upon the date of cancellation:

  • Up to 61 days prior to departure: Deposit will be forfeited.
  • From 60-31: 50% of Holiday Price
  • From 30 days to “no show” 100% of Holiday Price
Departure Date Change/ Revision

Any change of departure dare is deemed as Cancellation and a Penalty Fee is applied as stated above.

Payment Terms
  • In order to secure your reservation, 20% deposit (not refundable) is required upon booking confirmation
  • Final balance: within 60 days prior the departure date.
  • Payment can be done by Credit Card only
Children Policy
RV Paukan (2007)
  • Up to 2 years: Complimentary in the parent/guardian’s cabin.
  • 3-12 Years: if the child stays in the cabin with one of the parents/guardians 50% of the twin-sharing rate. Upon request we can provide an Extra Bed at US$ 90 net per bed/night.
  • Suite rooms: Complimentary up to 12 years old (cot or extra bed is provided).
RV Paukan (1947) & RV Paukan (2012) & RV Paukan (2014)
  • Up to 2 years: Complimentary in the parent/guardian’s cabin.
  • 3-12 Years: if the child stays in the bed with one of the parents/guardians 50% of the twin-sharing rate. Upon request we can provide an Extra Bed at US$ 90 net per bed/night.
Additional Terms
Minimum Occupancy

For all departures should the occupancy be less than 10 passengers for Short Discovery Cruise and 12 passengers for Exploration and Discovery Cruises the Company reserves the right to cancel the cruise up to 60 days prior the departure date. A confirmation notice in writing will be released by the company to all booked clients and/or their agents within the deadline. In case of cancellation an alternative cruise will be offered and if not acceptable all down payments will be immediately refunded.

Operating Vessel

Paukan Cruises reserves the right at its sole option and discretion, without any liability for damages or refund, of any kind to arrange for substantially equivalent transportation by another vessel, whether belonging to the Company or not.

Excursions/ Land Tours
Liability

Excursions might be operated by third parties. Paukan Cruises acts as coordinator, supervisor and agent only and is therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs.

Passenger Information

Information regarding “life on board” and safety procedures can in 4 languages is to download from our website or sent via e-mail upon request. We strongly recommend all agents and passengers to read it before travelling.

River Conditions Warning
  • The Irrawaddy and Chindwin rivers are subject to seasonal rises and falls of water level.
  • In the case of water levels being too high or low an alternative itinerary will be offered to Passenger.
  • Published itineraries are indication only and subject to sudden change. In such events alternative itineraries will be provided and we do our best to ensure that if a stop is missed we make up for it with another stop.
  • Though every effort will be made to ensure that the published itinerary is followed as closely as possible, given uncertain river and other local conditions, all schedules and itineraries may be subject to alterations and delays at short notice.
  • The ship’s manager and captain are jointly responsible for passengers’ comfort and safety.
  • Passengers must accept their decisions and instructions.
    Passenger Ticket Contract

    Please download here.We strongly recommend all agents and passengers to read it before printing cruise ticket.

Get In Touch

No.25, Ground Floor, 38th Street, Kyauktada Township, Yangon, Myanmar. +95 1 382734, 380877 [email protected] www.ayravatacruises.com